Ellie Mental Health

Ashley Grobe 

on Google

4 months ago

My clinician, Danielle has been absolutely amazing. This facility though has been the worst. When you call, you never actually get to talk to anyone. The phone will ring and ring then go to VM. You leave a message and it takes day for them to reply or reply at all. They have charged my card twice now for no reason. They say it’s a “clerical error” and fix it but only because I’ve noticed it. I’m not sure what the deal is with this place but if it wasn’t for my Danielle, I’d leave. 

Heather Lane 

on Google

2 months ago

I picked them bc I was under the impression you could make payments via the portal. This IS NOT true! They take your card info to "keep on file" (lie) and then charge you THE ENTIRE AMOUNT. Do not go here! Now I can't pay my rent bc they used my card to take over $500 out for my shitty experience with their counselors instead of allowing me to pay what I could afford. I tried to call and of course it's automated. It rings and rings and I had to leave a message that "will be returned within 72 hours". 72 HOURS?! What an absol... read more

William Clark 

on Google

3 months ago

I owe my life to Nurse Danielle. I have followed her since she was at Allina Health four years ago. Twice, she has saved me from harming myself. However, my wifes therapist and my couple therapist both left Ellie, and now I might have to leave Nurse Danielle. I do not think Ellie is equipped to handle complex patients. It's too bad because Nurse Danielle is more than skilled. I was vomiting 4 to 5 times a day. I called the medication line. After 5 days, they finally returned my call. I was vomiting so much I had to go to th... read more

firefly55901 

on Google

5 months ago

I’ve been going to Ellie Mental Health for a few years now. While Emily Campbell is an incredible psychiatrist, my overall experience with Ellie Mental Health has been frustrating. It’s nearly impossible to get ahold of anyone—calls go straight to voicemail, and it can take up to three business days to get a response. On top of that, I’ve repeatedly had issues with billing. Even though I have two insurances on file, they consistently bill only my primary insurance, leaving me with a large bill at the end of the year. Then I... read more

Nik James McCracken 

on Google

6 months ago

This is the worst mental health provider I’ve experienced. They charge outrageous rates for nonexistent customer service. If you are in Minnesota you can do much better than this place. They have nothing but kiosks and recordings it was sickening to me how difficult it was to get assistance with anything once I was a patient. This is one of the worst examples I’ve seen profit over people treatment centers. Absolutely would not recommend. Read the reviews of wherever you go regardless.