Sagent Behavioral Health - Cottage Grove South

Robin Maxwell 

on Google

2 weeks ago

This place is a joke. It used to be just average when it was Ellie but now that it is Sagent, it's a nightmare. Providers don't ever respond to medication refill requests so I always have to waste time calling them to prod them to do it. After bugging them, I finally got a response today saying my daughter's meds were refilled but we needed to schedule an appointment. Called and sat on hold for THIRTY minutes and then the call just disconnected. I would stay far away from this place - they will only make your mental hea... read more

H S 

on Google

10 months ago

The billing department has left me more depressed than when I started therapy. I called when I lost my insurance and begged them to take the credit card off file until I got my new insurance card. They said they would but I have charges on that card anyway today. I tried to call back today and nobody would answer the phone. I was instructed to leave a message and they would get back to me in THREE business days. 

Nick Dornfeld 

on Google

a year ago

I have heard good things about this place from a friend so I thought I would give it a try. Going into it I had high hopes but I never even made it to a session due to the fact I had to fill out the same paperwork multiple times and they never received it. what a waste of time. Ultimately called them to check the status and when they told me that they still haven’t received my paperwork. Ended up telling them to get me out of their system 

Ana George 

on Google

2 years ago

Edit: After posting this review (which was initially 2-stars) I was contacted by the clinic manager and we had a good conversation over the phone. I felt heard and she was understanding of my situation, and she provided some solutions for me if I were to encounter this problem again. I appreciate that. I want to reiterate that my provider is fantastic and the people that I have spoken with on the medication management team have all been super helpful. Thanks for hearing me out. Original review: Let me start off by saying my... read more

Jeff Bogdon 

on Google

3 years ago

So far I'm a New client and I can't get a hold of anyone at the office I'm trying to be seen at for my 1st appointment, my code for the app they wanted me to login to expired so I couldn't login, my therapist never called me to see what was going on, every office has the same number that nobody seems to answer and I keep getting directed to leave a voicemail that will be returned in up to 2 business days. What good does that do me if I need to communicate with someone for a quick access code so I can attend my appointment?