Sagent Behavioral Health - Mendota Heights West

Anakka Heitkamp 

on Google

9 months ago

Company is insanely money hungry. This office has put me in debt because of their shady business practices. I was not informed of lapses in coverage or any incurring fees, I was under the impression that insurance had still been paying for sessions. Flash forward a couple months and I’m over $5,000 deep in fees. When I expressed my concerns I was met with a lack of empathy or any form of understanding. I was told that this is my responsibility now and received no help with a payment plan. The company continuously harassed me... read more

Andrea Kaston Tange 

on Google

7 months ago

If I could give zero stars & still leave a review, I would. The provider we had with Ellie was excellent, but the company is a disaster. They have no staff in offices to answer phones (if you go to an office, you find a check-in kiosk, no people); the med-refill email address is staffed by people who are completely incompetent (take WEEKS to reply, only after many emails, and then still get things wrong); it's impossible to message your provider directly when you have time-sensitive situations (which happens CONSTANTLY when ... read more

Maddie Schutte 

on Google

8 months ago

I came from the ellie mental health clinic in Winona and it took me months to get set up with a new provider at mendota. When I finally did get connected with someone, I was able to start seeing her. She got sick and cancelled a few of our sessions, then the next week I got a call from the clinic that our session was cancelled because my provider was sick. One week goes by and I don’t hear from my provider or the clinic. I assume I’d be getting an update, which maybe was my bad. Then, another week goes by and I reach out to ... read more

S Ly 

on Google

11 months ago

I would give zero stars if able. I had my first appointment with Mary Mackiewicz the week of 6/9. She scheduled me for my second appointment on 6/19. That was a hectic day as I had back to back appointments all day. Then I had to hurry to Mendota Heights from Circle Pines in time for my noon appointment. I show up on time. I sign into the kiosk & I wait in the waiting room for 15 minutes. I thought maybe I did not check myself in correctly so I go to the kiosk and check myself in again. I wait until 12:30 & Mary never show... read more

Benjamin Stonehocker 

on Google

a year ago

Disabled Veteran here who was Clawing his way out of homelessness and depression. Did Ellie Mental health : A - inform me right away when the VA denied payments B - Inform me within 30 days of treatment with bill outlining the denied payments from the Department of Veteran's affairs C - Wait 11 months after VA denied payments, continue scheduling me for treatment and then send me a bill (finally) after 11 months due 5 days before Xmas. If you chose option C you are correct. Unfortunately for me, this is well beyond any sort... read more